Privacy policy

Updated March 26, 2024

Welcome to OLO’s website privacy policy, which outlines how we collect, use, disclose, and protect the information gathered when you visit our website or interact with our services. As a provider of premium men’s underwear and clothing, we understanding the importance of maintaining your trust. We strive to ensure transparency in our data practices. By accessing or using our website, you agree to the terms outlined in this privacy policy. We encourage you to read this document carefully to understand how we handle your personal information. If you have any questions or concerns regarding our privacy practices, please don't hesitate to contact us.

The information we collect:

When you visit our website, browse our collection, and engage in the shopping process, we collect certain types of information to enhance your shopping experience and fulfill your orders efficiently. This includes basic information such as your name, email address, shipping address, and payment details when you make a purchase. Additionally, we may gather browsing data, such as the pages you visit, the products you view, and the items you add to your shopping cart, to tailor our website content and product recommendations to your preferences. We may collect information concerning your internet browser type, device information, IP address, and the website from which you were navigated to our website. This type of information generally does not contain your name, address, phone number or email address.

We do not have access to financial information you provide to complete an order. All financial information is processed and stored by our service providers, such as Shopify and its payment processor. You may review Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

Rest assured, we prioritize the security and confidentiality of your information, employing industry-standard encryption and security measures to safeguard your data against unauthorized access or misuse. Your trust is of utmost importance to us, and we are committed to maintaining the integrity and privacy of your personal information throughout your shopping journey with us.

How we use your information:

The information we collect during your interactions with our website is used primarily to facilitate your shopping experience and provide you with the best possible service. Your personal details, such as your name, email address, and shipping address, are utilized to process your orders efficiently, communicate important updates regarding your purchases, and ensure timely delivery of your selected items. Additionally, we may use your contact information to respond to inquiries, provide customer support, and notify you about promotions, contests, discounts, or new arrivals that may interest you, only if you've opted in to receive such communications.

Moreover, the browsing data we gather, including your product views, cart activity, and website navigation patterns, helps us improve our website functionality, optimize product offerings, and tailor our marketing efforts to better suit your preferences. By analyzing this information, we can enhance your shopping experience by presenting personalized product recommendations, relevant advertisements, and targeted promotional offers.

We do not sell your personal information to third party service providers. We share your personal information with service providers so that we may fully operate our website. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We also use third parties to identify visitors to our website and thereafter use your data to communicate with you through various channels, such SMS text messaging (through Postscript) and direct mail (through PostPilot). We may provide certain information, when available, to these third parties so that we are effectively communicating with you.   

We Use Cookies and Pixels to Enhance your experience

We utilize cookies to enhance your browsing experience and provide personalized services tailored to your preferences. Cookies are small text files that are stored on your device when you visit our website, allowing us to recognize your browser and remember certain information about your visits. These cookies enable essential functionalities such as maintaining your shopping cart, remembering your login credentials for a seamless account experience, and storing your preferences, such as language and currency settings. Additionally, we may use cookies to collect anonymous data about your interactions with our website, such as the pages you visit, the products you view, and the duration of your visits. This information helps us analyze website traffic patterns, optimize our website design and functionality, and improve the overall user experience.

Furthermore, we may partner with trusted third-party service providers, such as analytics and advertising companies, who may also place cookies/pixels on your device to gather information about your activities on our website and across other websites. These cookies/pixels may be used to deliver targeted advertisements based on your interests and browsing history, both on our website and on other platforms. Cookies, pixels, ad beacons, and similar technologies may be used by our data partners or vendors to associate your activities on our website with other information they or others may have about you, including your email address. Based on your browsing history, we, or service providers on our behalf, may then send communications and marketing to these e-mail addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You may learn more about their privacy policy here: https://retention.com/privacy-policy/. 

However, you have the option to manage your cookie preferences and choose whether to accept or decline certain types of cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website and affect your ability to access certain features or services. By continuing to use our website, you consent to the use of cookies as described in this policy, understanding that they play a crucial role in enhancing your overall shopping experience with us.

Targeted Advertisements

We may engage in targeted advertising to provide you with personalized content and offers tailored to your interests, and to promote products on our website. This section outlines our practices regarding targeted advertising and your options for opting out of such advertising.

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior, preferences, and interests. This information helps us deliver targeted advertisements that are more relevant to you. These advertisements may appear on our website, third-party websites, or through email marketing campaigns.

If you prefer not to receive targeted advertisements based on your browsing behavior, you have the option to opt out of such advertising. You can adjust your preferences by:

• Utilizing the opt-out mechanisms provided by third-party advertising networks and ad servers. These networks may offer tools to opt out of targeted advertising across multiple websites.
• Adjusting your browser settings to reject cookies or disable tracking technologies. Please note that opting out of targeted advertising does not mean you will no longer see ads; rather, the ads you see may be less relevant to your interests.

Subpoena Policy

 We will comply with valid subpoenas, court orders, warrants, or other legal requests for user data, provided they are issued by a court of competent jurisdiction and accompanied by appropriate legal documentation. In the event that we receive a subpoena or similar legal request for user data, we will notify affected users unless prohibited by law or a court order. We will make reasonable efforts to notify users prior to disclosing any information unless such notification is legally restricted or could jeopardize the integrity of the investigation. By using our services, you acknowledge and consent to the disclosure of your information in accordance with this subpoena policy.

Information Security

Although the transmission of data and information over the internet is never guaranteed to be completely secure, we do take efforts to keep your information secure. We employ commercially reasonable physical, electronic, and managerial mechanisms to protect the security of your information collected on our website. Through our service providers and payment processors, we use secure sockets layer (SSL) technology to protect your information. Please note that any information you provide to us is entirely at your own risk.

Links to other websites

To maximize your experience, and to provide information, our website contains links and references to other websites. Please note that these websites maintain separate privacy policies and practices distinct from our own. While we strive to ensure the quality and relevance of the linked content, we assume no responsibility for the information, practices, or policies of these external sites. We strongly advise you to review the privacy policies of any linked website before engaging with their services or sharing any personal information. We bear no responsibility or liability for the actions or policies of these third-party websites, as they operate independently from us.

Not for Minors

Our website is intended for use by individuals who are of legal age to enter into contracts in their respective jurisdictions. We do not knowingly collect or solicit personal information from individuals under the age 18, nor do we target or market our services to minors.

Parents or legal guardians are encouraged to supervise their children's online activities and to discuss privacy and safety practices with them. We recommend using parental control tools and settings to monitor and manage children's access to online content.

By using our website, you affirm that you are of legal age to enter into contracts in your jurisdiction or that you have obtained verifiable parental consent to use our services. We reserve the right to suspend or terminate access to our website for any user who violates this policy.

Compliance with State Privacy Laws

This section of our privacy policy underscores our commitment to compliance with state-level legislation, including the California Consumer Privacy Act (CCPA), and outlines how we safeguard consumer data while upholding their privacy rights.

1. California Consumer Privacy Act (CCPA) Compliance:

As a business operating in California, we comply with the provisions outlined in the California Consumer Privacy Act (CCPA). This includes providing California residents with specific rights regarding their personal information, such as the right to know, right to opt-out of the sale of personal information, right to deletion, and protection against discrimination for exercising their CCPA rights. We are committed to upholding these rights and facilitating the exercise of these rights by our California consumers.

1. Rights of California Consumers under the CCPA:

Under the CCPA, California residents have the right to request information about the categories of personal information collected, the purposes of collection, and the categories of third parties with whom their information is shared. They also have the right to opt-out of the sale of their personal information and request the deletion of their personal information, subject to certain exceptions. We respect these rights and provide mechanisms for California consumers to exercise them.

1. Other State-Specific Privacy Laws:

In addition to the CCPA, we ensure compliance with other state-specific privacy laws that may apply to our business operations. This includes laws related to data breach notification, data disposal, and the protection of sensitive personal information. We continuously monitor changes in state legislation to adapt our privacy practices accordingly and maintain compliance with all relevant laws and regulations.

1. Consumer Privacy Rights and Requests:

If you are a resident of a state with specific consumer privacy laws, including California, and wish to exercise your privacy rights or have questions about our compliance with state laws, please contact us at info@olounderwears.com. We are committed to responding to consumer inquiries and facilitating the exercise of privacy rights in accordance with applicable state laws.

Changes to this Policy

We reserve the right to update or modify this privacy policy at any time without prior notice. Changes to this policy will be effective immediately upon posting on our website, and your continued use of our services constitutes your acceptance of the revised privacy policy. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website after any changes to this policy signifies your acknowledgment and consent to abide by the updated terms. If you have any questions or concerns about our privacy policy or any changes made to it, please contact us for clarification.

 OLO Organics, Australia 📧 support@olounderwears.com